Deciding to put your property on the market these days is a monstrous decision, you want to get the best Team to represent you and get the property sold, which in this economic climate is a mammoth task.

I shopped around quiet a few Estate Agents, for a few reasons, cost, professionalism, communication skills, friendliness, all these things I took into consideration before making my decision, I put myself in my purchasers shoes, who would make me want to buy the property, who would I feel confidentant in and believe that I was getting the best house for the best price etc.

Without question it was the UPS team at Ballyhackamore, on my first meeting with Peter and Iain I just knew they where the team to sell my property, I felt so comfortable within the office, they where professional, great communicators, they put my mind at ease regarding the economic climate, they where determined, trustworthy and I knew my property would be sold and they would stop at nothing to get the job done.

The communication was first class, they contacted me everyday to give me updates, to ensure me that things where going in the right direction, and to be honest I never doubted it once. My property was sold within months, a great achievement over the winter months in Northern Ireland, but they did it, they fulfilled what they promised to do without question and within a small amount of time.

I have recommended the team to everyone I know, hopefully I can put some business their way, because there is no doubt they are the team to have on your side within today's property market. First Class.

I wanted to take this opportunity to put into writing my thanks to you for all your help in finding a suitable purchaser for my late parent's house, at 5 Springfield Drive Belfast.

I hope that you will show this letter of thanks to your manager, as I would like him to know (if he doesn't already), what an excellent and professional sales executive you are.

As you know, I invited UPS, along with two other local estate agents in Belfast to value my late parent's house, in order to sell the property as quickly as possible for the best possible price as it was forming part of an estate for which I was acting as an administrator.

Under normal circumstances this would have been a fairly easy sale from an estate agents point of view except for the fact that the house was seriously in need of a lot of repair, so ideally we were looking for a developer, and secondly, I live in England, so I needed to find an agent whom I could trust and rely on totally to carry out my instructions.

Gareth you did all of this and more. As for the other estate agents, what can I say? I was given all the normal sales platter along with unrealistic valuations, but what really annoyed me was the fact that they couldn't even be bothered to follow up with either a telephone call or letter to find out what decision I had come to. As a former sales person, I believe that communication should be a priority. I also believe that 'people buy people' and that it doesn't matter how good a company is or how good their product/service may be, if you do not like/trust the person you are dealing with then you will not use that company. From the moment we met you my husband and I both agreed that you would be the agent to sell my parent's house.

You followed up with a telephone call as promised; and kept me informed every step of the way - ringing me every couple of weeks again as promised (and more frequently when needed). When I went off on holiday for two weeks as we were approaching the final stages, you kept in close contact with both parties' solicitors so that when I returned home from holiday we were ready to exchange in a few weeks.

Thank you so very much for all your hard work and support over these last few weeks! Thank you for putting up with us and making our first home purchase possible! We  appreciate it!